FAQ

If you can't find what you're looking for, please email us at hello@writside.com

Who are you people?


We are Elly and Faith, a husband and wife duo who created this platform to sell items sold by our clients. Read more about us here




Are your products legit?


Yes they are. The products we sell all have physical stores, mostly in Nairobi and Eldoret. We have used most of them ourselves and experienced the services offered. So yes, they are legit.




I don't trust online payments, how can I trust your site?


We use DPO Group as our Payment processing company. They are "a leading African payment service provider (PSP) that enables businesses and individuals across the continent to accept payments online with all currencies and payment methods, including all major cards, mobile money, and e-wallets." We love them because of their fraud and risk management measures. More about DPO Group here




What payment options do you accept?


We accept visa cards, master cards, paypal, mpesa, airtel money etc. Basically, all the payment options offered by our payment processing company




How long will it take to receive my item?


If the item is available, it will take a day or two to get to you. If the item is out of stock and for some reason it still shows on the website and you have submitted your order, we will get intouch with you and if you will not want to wait, we will refund your money.




Where are you guys located?


We live in the beautiful town of Eldoret but our Platform serves the whole country thanks to an awesome package delivery network.




How can I add my goods to your platform?


We are very particular about what we can sell and most of the time we are the ones to approach a business. However, if you feel your product is awesome, send us an email and we will get the conversation going. You can also have a look at WRITSIDE, the brand from which Space by WRITSIDE came from.





Contact Us:

Bihi Towers 1st Floor, Shop No.9

Along Moi Avenue, Nairobi, Kenya

Call 0716 556891
info@pkammobilesolutions.com

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