Goods sold are not refundable, returnable, or exchangeable. If the return is a result of our error or defective product, please read below on our policy for Defective Product and Returns Due to Our Error.
I. When your order/item(s) received is damaged or defective
II. When your order/item(s) received is not what you have ordered
III. We do not offer returns due to a change of mind. Please shop responsibly
Please kindly inspect the item carefully upon delivery (to check if all criteria match as per your order).
Returns are allowed if done within 5 days of delivery.
We do not accept returns after the 5 day period.
Please note that we do not accept returns for electronics unless returned on the spot upon delivery.
Steps to follow for damaged/faulty products: Notify PKAM Mobile Solutions within 5 days of delivery. This can be done through the phone number +254 716 556891 or email email@example.com.
You will need to capture the order number, product name, location of the customer, and date the product was received if the request for return is made via email. The description for all channels should highlight a brief description of the defect/ damage.
Please ensure that the package of the returning item is in good condition for the return. Please ensure that any free promotional items – gifts or accessories delivered with the purchased item are included in the packaging.
After that quality evaluation, we will notify you by email/SMS or call with a status update on whether your refund request has been approved or rejected.
On approval, refunds are directed back through the same payment mode used for the order repayment. The timelines below apply.
If your return is rejected, we will call you to explain the issue and you will need to collect the item from the shop it was dropped for review/assessment. If you do not collect the product within these five (5) days it will be deemed as forfeited and we will dispose of it in accordance with Kenyan law.
If your product Warranty is valid, it typically offers protection against defects in workmanship, related to mechanical or electrical systems, and materials. Warranties do not cover damage to products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s maintenance advice provided in the user’s manual or warranty card.
Any services fees and parts costs that are not covered by the Warranty will be repaired/replaced at a cost. If your product is out of warranty duration, you will be responsible for the repair cost. We suggest you repair the product at the service center authorized by the manufacturer (the warranty center on your Warranty card) for better quality services.